We can help with most setup and installation issues with virgin cable modems & networking issues .
Just had a new cable modem replaced or 1st time installation we can help.
On the other hand if you have had the virgin service for some time and it has stopped working or not functioning correctly this could be due to many factors or other devices connected to your network
we would ask you in 1st instance to check the service status page for virgin in your area
link to virgin status page HERE
if this advised all OK in your area 1st thing to try is just try off cable modem for 2 minutes the turn on and see if that helps