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We  can help with most setup and installation issues with  virgin   cable modems  &  networking issues .
Just had a new cable modem replaced or 1st time   installation  we can help.

On the other hand if  you have had the virgin service for some time and it has stopped working or not functioning correctly  this could be due to many factors or other devices connected to your  network

we  would ask you in 1st instance to check the service status page for virgin in your area

link to virgin status page   HERE

if this  advised all OK in your area 1st thing to try is just try off cable modem for 2 minutes the turn on and see if that helps